4.Personal - guests are addressed by name; their likes and dislikes are known and respected
5.Non-Judgmental - guests are never made to feel wrong; they always receive the benefit of the doubt
6.Non-Intrusive - just as good service is invisible, hospitality does not call attention to itself
7.Relaxed - there is no feeling of being rushed or processed; the staff never shows signs of stress
8.Personable - the staff is always smiling and friendly, even with unfriendly or irritable patrons
9.Perceptive - guest needs are met before patrons even realize they had the need
10.Consistent - guests leave feeling connected although the specific execution may differ each time
11.Appropriate - the service always perfectly fits the occasion
12.Uplifting - the experience makes guests feel more positive; they "pay it forward" to others
13.Surprising - the staff goes beyond simple job requirements to do something memorable for guests
Further Details
Contact:
Mrs. Prema
8678997401
http://www.falconconsultancy.in/
https://www.facebook.com/falconconsultancy?ref=hl